Privacy Policy

Who we are

This Privacy Policy applies to the Strike-Command: Idle Esports app for Android and iOS, developed and published by Chaotic Game Studios LLC (“we”, “us”). It explains what information the game collects, how it is used and shared, how it is protected, how long it is kept, and the choices you have. Our Terms of Service are on a separate page. The short version: the game runs on your device; optional online features run on servers we operate (such as the world ranking, live matches including SHOWDOWN, the EXFIL world, chat, clans, friends, the mailbox and cloud save). Everything else stays on your device.

Information we collect

• Game progress — stored locally on your device. If you enable cloud save, a copy is stored on our server so you can restore it on other devices; only you (via your sign-in account) can access it.
• Account info (optional) — if you choose to sign in with CGS ID, Google, or Apple, the game receives your basic account identity, used to tie your cloud save, ranking, scrim, and chat identity to you. For CGS ID specifically, our studio stores your email address and a one-way hashed password (never your plain password); see the studio-wide Chaotic Game Studios privacy policy for full CGS ID details.
• Purchase records — store purchase tokens used to verify your purchases and restore them on reinstall. We never see or store your payment card.
• Advertising identifiers (Android) — a resettable Google Advertising ID, used by Google AdMob and its ad partners to serve ads, and by Google Ads to measure which of our ad campaigns brought you to the game. On iOS the game does not track you: it does not access Apple's Advertising Identifier (IDFA), does not ask for tracking permission, and ads on iOS are not personalized.
• Basic technical data — device model, OS version, and crash/diagnostic data collected by Google Play and AdMob, used only to keep the game stable.
• App analytics — Google Analytics for Firebase records a small set of gameplay events (app launch, first sign-in, first match, league promotions and seasons, joining a clan, and purchases with their store price) so we can tell whether new players stay and which ad campaigns bring real players rather than just installs. The only user ID we set is the game's own numeric account number; no name, email or chat content is sent.
• Ad campaign attribution (iOS) — if you installed from one of our Apple Search Ads campaigns, Apple's AdServices framework gives the app a one-time token that our server exchanges with Apple to learn which campaign it was. Most installs have no such token.
• Push notifications (optional) — if you allow notifications, your device's push token (Firebase Cloud Messaging / Apple Push) is stored on our server with your notification toggles, so we can send the reminders you switched on.
• Security and fair-play signals — to keep the ranking and economy fair, the app sends a device integrity check (Google Play Integrity on Android, Apple App Attest on iOS) with online requests, and our server keeps an anonymous per-install key and request IP addresses. These are used only to detect cheating, tampering and ban evasion, never for advertising.
• Ranked play data (optional) — if you sign in and join the hosted world ranking, we store your team name, color, country, team power, league results, and your account ID on our server so your team can appear on the shared leaderboard.
• Chat messages (optional) — if you use chat (world chat, clan chat, direct messages, and EXFIL's nearby, server-wide and squad chat), the messages you send are stored on our server for up to 7 days so they can be shown to other players, reviewed by moderators, and reported. When you tap "translate" on a message, that message's text is sent to a third-party translation service (MyMemory) to be translated.
• Live match data (optional) — if you play live or ranked matches (including LIVE H2H, SHOWDOWN, CLUTCH, OUTBREAK and Deathmatch), we process your team roster, match events and, where you take control yourself, your in-match moves on our server to run the match fairly and settle any stakes and prizes. Results, ratings and season standings are kept with your account.
• SHOWDOWN replays and ghosts (optional) — SHOWDOWN keeps a replay of your matches (players' team names, weapon picks and in-match moves, plus the preset all-player callouts such as GG) so you can watch it under MY REPLAYS. Quick chat in SHOWDOWN is preset callouts only, with no free text. When a match has empty seats, a bot can play as the “ghost” of a recently active player, using that player's team name, flag, clan tag and favourite weapon and always marked 👻 as a bot; switch MY GHOST off in SHOWDOWN to keep yours out of it.
• EXFIL (optional) — while you play EXFIL, our world server processes your position, movements, inventory and the chat you send in real time to run the shared world, and other survivors can see your team name. We store your EXFIL progress (level, stash, hideout, traders and your dogs' EXFIL bond), your raid history (when and where, the outcome, what you carried and, in a PvP world, who took you down), and a checkpoint of your raid (where you are and what you carry) about every 30 seconds so an interrupted raid can be resumed; the last checkpoint stays with the raid history. Listings and trades on the SECTOR 7 EXCHANGE (item, price, seller, buyer and time) are recorded to run the market.
• Friends (optional) — when you send or accept a friend request, we store the link between the two accounts, who sent it and when. Your friends see your team name, country, when you were last online and your profile flair. You can remove a friend at any time.
• Reports — when you report a chat message, a player or a profile photo, we store the report (who reported what or whom, the reason and what we did about it) and, for player and photo reports, the IP address it was sent from.
• Support tickets (optional) — when you contact support in the game, we store your messages and our replies, the category and subject you picked, and either your account ID or, if you are not signed in, an anonymous install key. You can attach up to 3 photos (such as screenshots) to a ticket or a reply. The app resizes each photo on your device and our server re-encodes it and removes all metadata (such as location, camera details and dates) before it is stored. Photos are only visible to our support team, assisted by AI-based tools that process them on our behalf; they are never shown to other players, never public, not used for advertising or face recognition, and not used to train AI models.
• Profile photos (optional, CUSTOM PORTRAIT) — if you unlock CUSTOM PORTRAIT, you can upload your own profile photo (every player can use an agent portrait instead). The app crops and resizes it on your device; our server re-encodes it and removes all metadata (such as location, camera details and dates) before it is stored, and keeps a record of each upload (time, review status, and the reason if it was not approved). Every photo is reviewed by our moderation team, assisted by automated and AI-based review tools, before other players can see it; until then only you and our review team can see it. Once approved, other players see it wherever your profile picture appears in the game. We do not sell your photo or share it with third parties for their own purposes; our service providers (server hosting and moderation tools, including an AI service that helps us review photos) process it only on our behalf. We do not use it for advertising or face recognition, and we do not use it to train AI models. A photo that is not approved is deleted right away; a replaced photo is deleted once the new one is approved; a photo removed after a report is deleted at once. You can switch back to an agent portrait at any time, and deleting your account deletes all your photos and upload records. Players can report photos that break our rules; reports are kept to handle them. Illegal content is removed and, where the law requires it, reported to the competent authorities.

How we use your information

• To save and restore your game progress (locally, and to our server if you enable cloud save).
• To verify and restore purchases with the store.
• To display ads via Google AdMob (rewarded ads you choose to watch; full-screen ads between matches are currently off).
• To operate the hosted world ranking — showing your team on a shared leaderboard alongside other players and simulated teams.
• To operate chat (world, clan, direct messages and EXFIL chat) — delivering messages to players, filtering prohibited content, and reviewing reports (including human moderator review of reported messages).
• To run live matches and the EXFIL world (including the SECTOR 7 EXCHANGE) on our servers, and to settle stakes and prizes.
• To run friends lists, clans and the in-game mailbox.
• To send the push notifications you switched on.
• To measure whether players stay and which campaigns work (Firebase Analytics, Apple Ads attribution).
• To detect cheating, tampering and ban evasion, and to protect other players' rankings and stakes.
• To respond to support requests.

Advertising

The game shows ads via Google AdMob. Through AdMob mediation, the ad partners Unity Ads, Liftoff Monetize (Vungle) and Pangle (ByteDance) can also compete to show an ad. On Android, AdMob and these partners use your device's Advertising ID and general device data (such as approximate location derived from IP) to serve and measure ads. Where required (EEA/UK), the game asks for your consent choices on first launch via Google's consent platform, and you can change them at any time in the game settings. From version 1.3.54 on iOS, ads are never personalized: the game does not use Apple's Advertising Identifier or track you across other companies' apps and websites. (Versions 1.3.51–1.3.53 on iOS asked for permission in Apple's App Tracking Transparency prompt and used the identifier only if you allowed it; you can turn that off at any time in iOS Settings → Privacy & Security → Tracking.) On Android you can also reset or delete your Advertising ID in your device's Google settings under Ads → Delete Advertising ID. The one-time No Ads purchase removes all ads permanently.

Sharing

We do not sell your personal information. Data is shared only with:

• Google (Sign-In, Play Billing, AdMob, and Play crash reporting) — governed by Google's Privacy Policy.
• Google Firebase (Analytics and Cloud Messaging) — the gameplay events and push tokens described above.
• Ad partners through AdMob mediation: Unity Ads (Unity's privacy policy) Liftoff Monetize / Vungle (Liftoff's privacy policy) and Pangle, ByteDance's ad network (Pangle's privacy policy). They receive the Advertising ID and basic device data needed to serve and measure ads, only when an ad is shown.
• Apple (Sign in with Apple, App Store purchases, App Attest, AdServices attribution and push delivery) — governed by Apple's Privacy Policy.
• MyMemory translation service — only when you tap "translate" on a chat message: that message's text is sent to MyMemory (mymemory.translated.net) to be translated. No account details are sent.
• Law enforcement, when required by a valid legal request.

Apart from Firebase Analytics and ad measurement described above, we run no tracking of our own. Online features (ranking, live matches, SHOWDOWN, EXFIL, chat, clans, friends, the mailbox, cloud save) run on servers we operate (hosted by IONOS), used only to provide those features; that data is never sold or shared with advertisers. All other game data stays on your device.

Security

• All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
• Sign-in tokens from Google, Apple, or CGS ID are verified on our servers; CGS ID passwords are stored only as a one-way hash, never in plain text.
• Payment details are handled entirely by Google Play or Apple — we never see or store your card or bank details.
• Access to our servers and databases is restricted to the Chaotic Game Studios team, and we collect only the data the game's features need.
• No system is perfectly secure. If you believe your account or data has been compromised, contact us at support@strikecommand.chaoticgamestudios.com.

Your choices

• Delete local data: clear the app's storage or uninstall it — your local save is gone with it.
• Delete your account: in the game, tap your avatar → SETTINGS → DANGER ZONE → DELETE ACCOUNT (shown while you are signed in). You then have 7 days to change your mind: sign in again and tap KEEP MY ACCOUNT to cancel. After that your cloud save, ranked, SHOWDOWN and EXFIL data, friends and the rest of your account data are erased, and your team name is replaced in other players' records (such as past match results). Your push tokens are removed straight away. You can also email us to delete your account; email requests are completed within 30 days.
• Start over: RESET GAME, in the same DANGER ZONE, deletes your progress and your cloud backup; a safety copy is kept for 7 days, then removed.
• Notifications: switch each of the 13 types on or off in Manager → Notifications (tap your avatar → SETTINGS), or turn them off in your device settings. We send at most 2 a day and none between 22:00 and 08:00 your time, except that a clan invite sent to you personally can be a third, and the clan war and season-end alerts go out at fixed times that can fall in those hours.
• Remove ads: purchase the No Ads unlock, or reset your Advertising ID to limit personalization.
• Refunds: managed by the store you bought from (Google Play or Apple's App Store) under its refund process.
• Questions or data requests? Email support@strikecommand.chaoticgamestudios.com.

Data retention

• On your device: your local game data stays until you uninstall the app or use Reset Game.
• Cloud save and ranked data: kept while your account is active. When you ask us to delete your account, it is permanently erased 7 days later; until then you can sign in and cancel. Deletion requests sent by email are completed within 30 days.
• Reset Game safety copy: when you reset, a copy of the deleted cloud backup is kept for 7 days in case the reset was a mistake, then removed.
• Chat: all chat messages (world, clan, direct messages and EXFIL chat), with their reactions and translations, are deleted automatically after 7 days, reported messages included. The record of a chat report (which message, who reported it, when, and what we did) is kept as moderation history and deleted when the reporter's account is deleted.
• SHOWDOWN replays: your last 10, for at most 7 days. Match results, ratings and season standings are kept while your account is active.
• EXFIL: your EXFIL progress, raid history, and Exchange listings and trades are kept while your account is active; a listing that doesn't sell comes back to you after 48 hours.
• Friends: kept until either of you removes the other or deletes your account.
• Support tickets: ticket messages are kept while your account is active and deleted with it. Photos attached to a ticket are deleted automatically 90 days after the ticket is closed, or earlier when your account is deleted. Tickets sent without signing in are kept until you ask us to delete them.
• Player and photo reports: kept as moderation history. Reports you filed are deleted with your account. Player reports about an account are kept after that account is deleted, like enforcement records; photo reports are deleted when the photo's owner deletes their account.
• Push tokens: kept while the app is installed; removed when Google or Apple tell us the app was uninstalled, or when your account is deleted.
• Anonymous install key (used to count active players): 2 days.
• Fair-play and security signals (integrity checks, install key, IP addresses): 12 months. Records tied to an enforcement action are kept while that action stands, including after an account is deleted.
• App analytics: Firebase Analytics event data is kept under our Google Analytics retention setting (2 months).
• Purchase records are retained by Google Play or Apple under their own policies.

Children

Strike-Command: Idle Esports is not directed to children under 13, and ads served to users who indicate they are under the age of consent are restricted accordingly through Google's consent tools. If you believe a child has provided us information, contact us and we will address it.

Changes

We may update this policy occasionally. Material changes will be noted on this page with a new "last updated" date. Continued use of the game after changes take effect means you accept the updated policy.

Contact

Questions or data requests? Reach us at support@strikecommand.chaoticgamestudios.com.